Once your order is taken it is automatically processed by our manufacturing partners Printful. They will usually print, cut and sew your product within two or three business days and then ship it to you. Having said that it can take up to seven business days for your hand-made products to be created. Once the items you have ordered have been made they are dispatched the next day. Colorful Clothing Company will pay all shipping costs for every order, regardless of where you live or how much you spend. The shipping we use is just a basic shipping option. For our customers in the USA it will typically take three days for your goods to arrive, once they have been manufactured and posted. For the rest of the world how long your items will take before they get to you is dependent on any numerous factors. If you are ordering as far away as Australia (which is where we are based) – it typically takes two weeks after the product is manufactured. In our experience the extra cost of premium shipping simply isn’t worth it. It will usually take half the time but at a significant cost – so that is why we don’t use it. Also please note Some products in a large order of different items might be shipped separately because they are packaged differently.
Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. You the customer are responsible for these fees.
If you are not happy in any way with the quality of our products then please contact us and we will refund your money or organize for a replacement. Our products are extremely well made and we rarely have seen any problems with quality. On the rare occasion things don’t go as planned and we are more than willing to talk about what we can do in terms of a replacement or refund. This policy is for the first 30 days after you have received your goods. If you have some sort of issue with our products after the 30 day period then please let us know and we will consider any reasonable problems to still fall under the full refund or replacement policy. If there are issues that we have to refund or replace then there are no expectations of return shipping. We will ask for a photograph/s to explain the situation though.
If you have ordered the wrong size/color or given us the wrong shipping address then the refund policy does not apply. So please take your time before ordering and use the size charts which every product has and determine which size is best for you.
Holiday Shipping Times
Please make any order around major USA holiday times a week earlier than usual due to high demand.